Frequently asked questions
Everything you need to know about ordering, shipping, sizing, and returns. Cannot find your answer? Reach us anytime at admin@voorbeeld.nl.
About us
Who is PURPOSE?
PURPOSE is a modest streetwear label built around one idea: live intentionally. We design premium, comfortable essentials for people who want their clothing to carry a message, and who believe everyone has a reason to be here. Read more on our Our Story page.
Are your clothes sustainable?
Responsibility is a core value for us. We favor quality natural fibers such as cotton, work to minimize waste in production, and partner only with manufacturers who share our standards. We stand firmly against child labor and forced labor.
Shipping and tracking
Where do you ship?
We currently ship to addresses in the United States. Orders are processed in 1–3 business days and typically arrive within 5–10 business days after dispatch.
How much does shipping cost?
Shipping is calculated at checkout based on your order and destination. Orders of €100 or more ship free. See our Shipping Policy for full details.
How can I track my order?
As soon as your order leaves our studio, you will receive a shipping confirmation email with a tracking number and link. From there, you can follow your package all the way to your door.
My order has not arrived. What should I do?
First, check your tracking link and confirm your shipping address in your order confirmation. If your package seems delayed or is marked delivered but has not arrived, contact us at admin@voorbeeld.nl with your order number and we will look into it right away.
Sizing
What sizes do you offer?
Our pieces are available in sizes S through 2XL. Many styles are cut relaxed and oversized for a modest, easy silhouette.
How do I find my size?
Each product page includes a size guide with garment measurements. If you are between sizes or unsure about a particular fit, email us at admin@voorbeeld.nl and we will gladly help you choose.
Returns and exchanges
Can I return or exchange an item?
Yes. You may return unworn, unwashed items with original tags attached within 30 days of delivery. Exchanges for a different size are welcome, subject to availability. Visit our Returns & Refunds page for the full policy.
How long does a refund take?
Once your return arrives and passes inspection, we issue your refund to the original payment method. Please allow a few additional business days for your bank or card issuer to post the credit.
Good to know
Do you offer gift cards?
Not at the moment. We do share promotional codes from time to time, so join our newsletter to be the first to hear about them.
How do I stay updated on new arrivals and sales?
Sign up for our newsletter at the bottom of any page and follow us on social media. Subscribers are the first to know about new collections, restocks, and exclusive offers.
How can I contact customer support?
Email us at admin@voorbeeld.nl or call . Our team is available Monday – Friday, 9:00 AM – 5:00 PM (ET). You can also use the form on our Contact page.