Every PURPOSE order is packed with care and sent on its way as quickly as possible. Here is what to expect once you check out.
Where we ship
We currently ship to addresses in the United States, including APO/FPO/DPO addresses where our carriers allow. We are unable to ship internationally at this time.
Processing time
Orders are processed within 1–3 business days, excluding weekends and federal holidays. During new collection launches, promotions, or peak seasons, processing may take slightly longer. We will let you know if we expect a significant delay.
Delivery time
Once dispatched, orders typically arrive within 5–10 business days. Delivery estimates are provided by our carriers and are not guaranteed; weather, carrier volume, and other circumstances outside our control can occasionally cause delays.
Shipping rates
- Free standard shipping on orders of €100 or more.
- For orders below that amount, shipping is calculated at checkout based on your order and destination.
You will always see your full shipping cost before you complete your purchase.
Order tracking
When your order ships, you will receive a confirmation email with a tracking number and link. Please allow up to 24 hours for tracking information to update.
Sales tax
Sales tax is calculated at checkout where applicable, based on your shipping address and local tax laws.
Address accuracy
Please double-check your shipping address before placing your order. If you notice an error, contact us at admin@voorbeeld.nl as soon as possible. We will do our best to update it before your order ships, but once it has left our hands we cannot change the destination. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, delayed, or stolen packages
If your tracking has not updated for several days, or your package is marked delivered but you cannot find it, please check with neighbors and your building’s mail area first, then contact us at admin@voorbeeld.nl with your order number. We will work with the carrier to locate your package and help find a resolution.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos. We will make it right at no additional cost. See our Returns & Refunds policy for details.
Questions
We are here to help. Reach us at admin@voorbeeld.nl or , Monday – Friday, 9:00 AM – 5:00 PM (ET).