Returns & Refunds

We want you to love every piece you receive from PURPOSE. If something is not quite right, we are here to help.

Return window

You may return eligible items within 30 days of the delivery date.

Eligibility

To qualify for a return, items must be:

• Unworn, unwashed, and in their original condition
• Free of odors, stains, makeup, deodorant, or pet hair
• Returned with all original tags attached and, where possible, in the original packaging

You are welcome to try items on as you would in a fitting room. Items that show signs of wear or use beyond that may be refused or refunded at a reduced amount.

Non-returnable items

• Items marked as final sale
• Personalized or custom-made items
• Gift cards, where offered
• Items returned after the return window has closed

How to start a return

1. Email us at admin@voorbeeld.nl with your order number, the item(s) you would like to return, and the reason for your return.
2. Let us know whether you would prefer a refund or an exchange for a different size.
3. We will reply with confirmation and next steps.
4. Pack your item(s) securely and ship them to the return address below using a trackable service.
5. Send us the tracking number once your return is on its way.

Returns sent without prior contact may take longer to process.

Return shipping costs

Customers are responsible for return shipping costs, unless the item is defective, damaged on arrival, or not what you ordered. Original shipping fees are non-refundable. We strongly recommend a trackable, insured shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives, we will inspect it and notify you by email whether your refund has been approved.

• Approved refunds are issued to your original payment method, typically within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post the credit.
• Original shipping charges are not refunded, except where the return is due to our error.
• If a return does not meet our eligibility requirements, we will let you know and can ship the item back to you at your expense.

Exchanges

We are happy to exchange items for a different size, subject to availability. Email us at admin@voorbeeld.nl with your order number and the size you need. If your requested size is unavailable, we will issue a refund instead.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no additional cost to you.

Return address

Please send returns to the address below. Include a note with your order number, the reason for your return, and whether you would like a refund or a different size.

PURPOSE
United States

Questions

Our team is glad to help. Reach us at admin@voorbeeld.nl or , Monday – Friday, 9:00 AM – 5:00 PM (ET).